Support
AutoLine Support Center
Frequently Asked Questions
How does data synchronization work on iPhone and iPad?
AutoLine uses Apple iCloud and CloudKit to synchronize data across your Apple devices.
To synchronize your data, you must use the same Apple ID on all devices, have iCloud enabled, and have an active internet connection.
Synchronization may also depend on your operating system settings, iCloud availability, available iCloud storage, device settings, and the current status of Apple services.
How does data synchronization work on Android?
On Android, AutoLine data is stored locally on your device and synchronized through AutoLine's secure server infrastructure.
After signing in to the same AutoLine account, synchronized data can be available on your other supported devices.
An internet connection is required for synchronization. Synchronization may also depend on your device settings, background activity restrictions, battery-saving settings, and the availability of AutoLine services.
Where is my data stored?
Your primary AutoLine data is stored locally on your device.
On iPhone and iPad, when synchronization is enabled, your data can be synchronized through your personal Apple iCloud account using CloudKit.
On Android, when synchronization is enabled, your data is synchronized through AutoLine's secure server infrastructure and can be available on your other devices after you sign in to the same AutoLine account.
What information can I store in AutoLine?
AutoLine allows you to store information about your vehicles, mileage records, maintenance tasks, reminders, service history, service centers, notes, and other information you choose to add to the app.
Can I use AutoLine with multiple vehicles?
Yes. AutoLine supports multiple vehicles. For each vehicle, you can separately manage mileage, service history, maintenance tasks, reminders, service center information, and other related data.
What should I do if I am not receiving notifications?
Check your system notification settings, AutoLine permissions, and notification settings within the app.
Notification delivery may depend on your device and operating system settings, Focus or Do Not Disturb modes, battery-saving settings, internet connection, background activity restrictions, and other system restrictions.
What should I do if my data is not synchronizing on iPhone or iPad?
Make sure your devices use the same Apple ID, iCloud is enabled, and the devices are connected to the internet.
Also check that AutoLine is allowed to use iCloud, if this setting is available on your device.
If the problem persists, contact AutoLine Support and provide your device model, operating system version, AutoLine version, and a description of the issue.
What should I do if my data is not synchronizing on Android?
Make sure you are signed in to the same AutoLine account on your devices and that they are connected to the internet.
Also check whether Android system settings, battery-saving features, or background data restrictions are limiting AutoLine.
If the problem persists, contact AutoLine Support and provide your device model, Android version, AutoLine version, and a description of the issue.
How can I delete my data?
You can delete vehicles, maintenance tasks, service history records, service center information, notes, and other data directly within the app where a deletion option is available for that type of data.
You can also delete your AutoLine account directly within the app. When you delete your account, your server-side account and associated data are deleted from AutoLine's server infrastructure in accordance with our data retention policy.
On iPhone and iPad, data synchronized through iCloud may, in some cases, also need to be managed through the Apple iCloud settings on your device.
If you have any questions or experience problems deleting your data, contact us at support@autoline.ltd.
To help prevent unauthorized access or deletion of data, we may require verification of your request.
Reporting Bugs
If you encounter a bug, please provide:
- your device model;
- operating system version;
- AutoLine version;
- a description of the issue;
- steps to reproduce the issue;
- screenshots or screen recordings, if available.
This information helps us identify and resolve issues more quickly.
If you have questions about AutoLine, data synchronization, data storage, notifications, or other app features, please contact us.
Contact Information
Email: support@autoline.ltd
Website: https://autoline.ltd
We aim to respond to user inquiries as quickly as possible.
Thank you for using AutoLine.