Support

AutoLine Support Center

Frequently Asked Questions

How does data synchronization work?

AutoLine uses Apple iCloud and CloudKit to synchronize data between your Apple devices.

Synchronization requires the same Apple ID on all devices, enabled iCloud, internet access, and access to Apple services.

Synchronization may also depend on OS settings, iCloud availability, sufficient iCloud storage, device settings, and the current status of Apple services.

Where is my data stored?

AutoLine data is stored locally on your device.

When iCloud synchronization is enabled, AutoLine data may be synchronized through your personal Apple iCloud account using CloudKit.

AutoLine may also create technical backup copies of data on AutoLine infrastructure. These backups are used as an additional protective layer for service stability, emergency data recovery, and user support.

What data can I store in AutoLine?

AutoLine allows you to store vehicle information, mileage records, maintenance tasks, reminders, service history, service stations, notes, and other information that you choose to add to the application.

Can I use AutoLine for multiple vehicles?

Yes. AutoLine supports multiple vehicles with separate maintenance history, tasks, reminders, and service station lists for each vehicle.

What should I do if notifications are not delivered?

Please check OS notification settings, AutoLine permissions, and notification settings on your device.

Also make sure that notifications are enabled inside AutoLine, if this setting is available in the application.

Notification delivery may depend on device settings, OS settings, notification permissions, Focus modes, Low Power Mode, internet connection, background execution limits, and the technical condition of the device.

What should I do if my data is not synchronizing?

Please make sure that all devices use the same Apple ID.

Check that iCloud is enabled, the device is connected to the internet, and AutoLine is allowed to use iCloud if this setting is available on your device.

If the issue continues, contact AutoLine Support and include your device model, OS version, AutoLine app version, and a description of the issue.

How can I delete my data?

You can delete vehicles, tasks, service history records, service stations, notes, and other information directly in the application if the corresponding feature is available.

You can also delete your AutoLine account directly in the application. After account deletion, the server-side account and related server-side data are deleted from AutoLine infrastructure.

Data synchronized through iCloud may also need to be managed through Apple iCloud settings on your device.

To request deletion of data related to technical backups on AutoLine infrastructure, contact us at support@autoline.ltd and describe your request.

We may require request confirmation before deleting data to prevent unauthorized access or unauthorized deletion.

Bug Reports

If you found a bug, please provide:

• device model;
• OS version;
• AutoLine app version;
• description of the issue;
• steps to reproduce;
• screenshots or screen recordings, if available.

This information helps us identify and resolve issues faster.

If you have questions about AutoLine, data synchronization, backups, notifications, or other application features, please contact us.

Contact Information

Email: support@autoline.ltd
Website: https://autoline.ltd

We strive to respond to user requests as quickly as possible.

Thank you for using AutoLine.